The content on this page may be out-of-date or have been superseded by newer information. Links on this page to other sites may not work and contact information may be inaccurate. This page has been archived for future reference.
20 Aug 2021 06:54 PM
I have exceeded my broadband package by 40gb and I am just wandering if I will have to pay anything for it I have looked everywhere but I can't find an answer the official sky website has told me every package is unlimited however I have had a bill come though and I have to pay £130
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
20 Aug 2021 06:55 PM
Posted by a Superuser, not a Sky employee. Find out more
There should be no download limits. What package are you on
20 Aug 2021 07:07 PM
I am not too sure but I have had a bill come though today and I had previously contacted sky and they dropped us down to a limited I believe and the bill that has come through is £130 and I'm confused is this is correct or not
20 Aug 2021 07:16 PM
Posted by a Superuser, not a Sky employee. Find out more@Shamoeehee We are all customers here and we can't see your bill or know what you have. There should be a breakdown of charges on the bill.
20 Aug 2021 07:19 PM
Posted by a Superuser, not a Sky employee. Find out more
Sounds more like something that happens if you go out off contract and don't renegotiate. As @GD1 says the exact breakdown will be on your online account
20 Aug 2021 07:26 PM
Posted by a Superuser, not a Sky employee. Find out more
@Shamoeehee wrote:
and I had previously contacted sky and they dropped us down to a limited I believe
Your broadband package should be displayed here:
https://www.sky.com/mysky/broadband
What does the breakdown of your bill say this £130 is for:
https://www.sky.com/manage/bill/
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.