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Discussion topic: What happens if I go over my broadband package

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This message was authored by Shamoeehee This message was authored by: Shamoeehee

What happens if I go over my broadband package

I have exceeded my broadband package by 40gb and I am just wandering if I will have to pay anything for it I have looked everywhere but I can't find an answer the official sky website has told me every package is unlimited however I have had a bill come though and I have to pay £130 

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: What happens if I go over my broadband package

Posted by a Superuser, not a Sky employee. Find out more

@Shamoeehee 

 

There should be no download limits. What package are you on

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Shamoeehee
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This message was authored by Shamoeehee This message was authored by: Shamoeehee

Re: What happens if I go over my broadband package

I am not too sure but I have had a bill come though today and I had previously contacted sky and they dropped us down to a limited I believe and the bill that has come through is £130 and I'm confused is this is correct or not 

This message was authored by GD1 This message was authored by: GD1

Re: What happens if I go over my broadband package

Posted by a Superuser, not a Sky employee. Find out more

@Shamoeehee  We are all customers here and we can't see your bill or know what you have.   There should be a breakdown of charges on the bill.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: What happens if I go over my broadband package

Posted by a Superuser, not a Sky employee. Find out more

@Shamoeehee 

 

Sounds more like something that happens if you go out off contract and don't renegotiate. As @GD1 says the exact breakdown will be on your online account

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by caesarome This message was authored by: caesarome

Re: What happens if I go over my broadband package

Posted by a Superuser, not a Sky employee. Find out more

@Shamoeehee wrote:

and I had previously contacted sky and they dropped us down to a limited I believe


Your broadband package should be displayed here:

 

https://www.sky.com/mysky/broadband

 

What does the breakdown of your bill say this £130 is for:

 

https://www.sky.com/manage/bill/

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