Cant enter Yahoo mail desktop or app

[Queen87]

Account problem

We apologise for the inconvenience, but we have encountered a problem with your account.
Please contact for further assistance.

Called utter useless...said wait 72 hours might work then. 

How do I actually speak to someone to allow me to access my account after I enter all the correct logging in details

[Mark39 · Accepted solution]

Try changing your password : https://skyid.sky.com/resetpassword

[Charl2705]

I've got the exact same problem, it's the second time it's happened. The first time it allowed me to at least login on my browser but now nothing! I've called and they were useless. 

[Mark39]

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@Charl2705 wrote:

I've got the exact same problem, it's the second time it's happened. The first time it allowed me to at least login on my browser but now nothing! I've called and they were useless. 

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Try the same suggestion.

[caesarome]

@Charl2705 

What happens after you had reset your password ?

[Lis7]

I'm having the same problem and they said the same to me - Are you still unable to log in?  We have been off since yeatersday morning.  So annoying waiting for some important emails.. They have put £15 credit onto my sky account but I just need my email working.

[Mark39]

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@Lis7 wrote:

I'm having the same problem and they said the same to me - Are you still unable to log in?  We have been off since yeatersday morning.  So annoying waiting for some important emails.. They have put £15 credit onto my sky account but I just need my email working.

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Reset your password?

[caesarome]

@Lis7 

Did you see and try this:

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@Mark39 wrote:

Try changing your password : https://skyid.sky.com/resetpassword

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[Queen87]

Thank you for providing this link. 

When I did it via the page reset it didn't allow me at all; even after I deleted all the history, cache and data. 

The app was worse than the desktop and the agent was worse than both combined. 

With the link you provided I used a different browser (Samsung internet instead of chrome) on a different phone and it worked.

[Mark39]

@Queen87 glad you got there in the end. Don't hesitate to post again with any further Sky Yahoo Mail problems.