02 May 2024 09:22 PM
Sky glass remotes not working apps not working and no ones working to order another so how do you actually get a new one?'
02 May 2024 11:01 PM
Posted by a Superuser, not a Sky employee. Find out more@Rob157 Welcome to the forum. The Glass and Stream remotes are often causing problems. To help you try to get your's working have a look at the links below to relevant troubleshooting guides:
You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. Even though it sounds an unlikely solution it has got many faulty remotes working again (including mine on two occasions).
If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote
If you have one available you can use a Sky Q remote while you wait for a replacement.