Apple iPhone User? Ported a Number to Sky?

[caesarome]

What steps have you tried @BluenoteS ?

[BluenoteS]

I've tried the entering of my number and restarting it. I've done this using '0' and '+44'. The number here was/is correct so it know what my number should be. I've also restarted the device with and without the SIM in. I've also tried the SIM in an old iPhone and I still cannot receive calls.

[caesarome]

@BluenoteS 

So they can look into this for you I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[WigglyWiggly]

I'm having the same issue. Just switched to Sky from Three, ported my number, received message and email from sky saying my number has transferred, but in Settings> Phone> My Number it's still showing the temporary number. I've tried entering the correct number number but when I press Save it just reverts to the temp number. I've tried rebooting the phone and the same problem. The correct number shows in Messages and FaceTime. 

[Lisa-P1987]

Update - Spoken to WigglyWiggly and confirmed a few steps andissue has been resolved. 

[Kate1708]

I am having the same issues. I've ported my number across from Vodafone. Received the final confirmation today but the temporary number is still showing in settings? I've followed the various steps in other posts, but still no luck?

[63johnw]

Hi @Kate1708  have you tried settings, phone, my number and made sure the correct number is stored there, if not then update it then exit and reboot your phone. 

[Kate1708]

Yep - I update it, but it doesn't actually save?

[63johnw]

Hi @Kate1708  i have escalated your post to sky, look out for a blue speech bubble on here inviting you to a private chat. 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Kate1708]

Ok thank you - will it be tonight?

[63johnw]

I can't say @Kate1708  it will depend when sky pick it up 🤷‍♂️

[WigglyWiggly]

The Sky Advisors were very helpful in the chat, walking me through various procedures to try and fix my issue. In the end they sent me out a new sim and that solved the issue straight away. Thanks to everyone that helped. 

[Lisa-P1987]

Update – Thanks for chatting to us BluenoteS. We are still waiting to discuss with you about this. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 

[BluenoteS]

Thank you. It has been resolved now but I've not had the opportunity to talk to anyone to inform them, so thank you for shutting the case.

[Kate1708]

Please can I request a private chat again? It timed out before my issue was sorted.

temp number still showing in settings, I've put in my correct one and restarted my phone - still doesn't work. So iMessage doesn't work either