Apple iPhone User? Ported a Number to Sky?

[caesarome]

@Flossy2696 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Flossy2696]

Thank you ! I'll wait for that to appear 

[Sarahj820]

I really wish I had read this thread before signing up to sky mobile. My new phone arrived last week, had emails to say my number had been ported and can't receive calls or texts. 
I've contacted them several times, they supposedly have sent out two replacement sims and both have conveniently not arrived. I've been without a working phone for a week now. I can't do my online food shopping or access any of my work apps because they need to verify via text message.  Sky just keep telling me they will send out another sim and it will arrive the next day. 

[Flossy2696]

I've kept screenshots of my messages with them as back up , I have the same issue can't recive calls or texts .... highly annoying I've ordered another sim let's see if it shows up if it does I'll be keeping the number thats on that one 

[JM66]

@Sarahj820

trybtgus, I spent a frustrating week trying everything everyone suggested and this eventually  worked. 
I have now sorted this issue by turning off iMessage, turning off sms message, shutting the phone down and restarting and turning them both back on

you then need to go to messages and see if your old number appears. 

[Flossy2696]

I'll try this again I think ! Thank you 

[Harriet9]

Hello,

Does anyone have a solution for this with Android phones? I've had confirmation that my number has successfully moved however when i send message over WiFi/Internet, it sends on the Sky number i was initially given. I've tried resetting my phone since my old number was sent across, i've also looked all through my settings to check the number stored in there and i can't see anything that relates.

Thanks.

[caesarome]

Have you looked in your phone's settings to make sure the number is correct and also checked that whatever app you are using to send these messages is also displaying the correct number ?

[Harriet9]

Yes, i've tried updating the number and it looks like it's the SMSC number which is incorrect, but there's no option to update it on my end (as it's greyed out). I've been in touch with Samsung to find a work around this and after exhausting all options i've been told to go back to Sky to get this sorted as it looks like the issue is from that side.

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Mohammad01]

hey so i just transferred my sim to sky mobile from o2 and I've kept the same number and i have received the necessary text messages and emails to confirm the porting however i still am not able to receive calls from other people but i can make them could you help me please.

[caesarome]

As you are posted here I presume you have n iphone, if so have you do what is in the first post and checked that your phone itself is now showing the correct number and not the one that came with the Sky sim ?

[colza99]

Ported over from vodaphone 2 daus ago, had a message last night saying it was complete, however phone still not working properly.

Wont let me save the new phone nr in settings, my phone nr

[dmy24]

I have escalated your post to Sky, please keep and eye out for a blue chat bubble that will appear when an adviser invites you for a chat 🙂

[Mr+Flibbles+86]

Update – We are still looking to help you @colza99. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks