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Discussion topic: Charges for failed messages

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Natalianmk
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This message was authored by Natalianmk This message was authored by: Natalianmk

Charges for failed messages

‎02 May 2024 09:19 AM

I have been charged an additional £24 for 'failed messages'. What's that even about? It seems like whenever there's a bad connection and a message fails to send and I get charged for trying to resend it??? And apparently the messages are unlimited ???

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PandJ2020
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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Charges for failed messages

‎02 May 2024 09:35 AM

Posted by a Superuser, not a Sky employee. Find out more
@Natalianmk wrote:

 And apparently the messages are unlimited ???

For those covered under your package, yes.  (Actually not 'unlimited' as there's a fair usage policy)

 

Are these texts to 'normal' numbers in this country?

I am just another Sky customer and my views are my own
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