Sim card

[Teresa2015]

Hi, I've been a platium sky member for 13 years. We have everything from TV broadband and 4 phones. My problem is with my sons phone. I control mine and my husbands and my husband sorts out our daughters. My problem is my sons SIM card. When we ordered our sons phone it all turned up in my name on my account but this payment comes out of my husbands account. He has ran out of data but has literally 100's of GB of data that he can use. This is not showing on mine or my husbands Piggybank account. We've had his account for close to 18months as well and this is the first time that he's needed his piggy bank but we can excess it. Any help would be great

[63johnw]

Hi @Teresa2015  i think you are going to need to call sky for help with this. Call free on 150, probably best to call from his phone or the account holders phone that his is attached to.