Yet again, I CANNOT manage my mobile phone account via the My Sky app OR website

[Ali+Baba]

Again, I am having dreadful problems trying to access and manage my MOBILE phone account via the app AND the website. Each time I click on the tab for ' manage' it bounces back to ' phones'   A few days ago I had no issues~ now there's a problem. Please can ANYONE help to resolve this? 

[caesarome]

@Ali+Baba 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed, This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Ali+Baba.