My sky is saying I don’t have an internet connection I’ve tried going to settings and following the

[Copper13]

My sky is saying no internet connection I've gone to settings and followed the instructions but still not connected to internet 

[oldfella]

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@Copper13 wrote:

My sky is saying no internet connection I've gone to settings and followed the instructions but still not connected to internet 

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Hi @Copper13 

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Batel]

I've just read that it may take a couple if days to fix the broad band issue in my area....really 🙄 a couple of days 🙄 where are we? I thought UK was a first world country 🙄 And I hope I get discount on my next bill cause I'm damned if I'll pay for a service I'm not getting 🤔