New box problem

[Rob842]

New sky q box not working. Blue Q light flashing and red light on.

[bemak187]

@Rob842If it has been sitting like that for a while and you cant get it to turn on or get any channels then try turning it off at the mains and then let it reboot.

[oldfella]

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@Rob842 wrote:

New sky q box not working. Blue Q light flashing and red light on.

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Hi @Rob842 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

[Rob842 · Accepted solution]

I have been lucky and spoke to an engineer, its a Duff box.