Sky cinema channels not working

[fwalk]

All sky cinema channels are pixelated and breaking up and all channels are showing the same thing.

[oldfella]

---

@fwalk wrote:

All sky cinema channels are pixelated and breaking up and all channels are showing the same thing.

---

Hi @fwalk 

You may have a slight dish misalignment .

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

[fwalk]

Hi, thanks for this but all other channels are okay.  Only Sky Cinema channels.  

[oldfella]

---

@fwalk wrote:

Hi, thanks for this but all other channels are okay.  Only Sky Cinema channels.  

---

That's why I said slight dish alignment issue @fwalk 

If it is minor only the weekest reception channels will be affected

[ThePope27]

Futher on to what @oldfella said,

Sky Cinema channels are all on the same transponder 12285 V

Which could explain the loss of service

 

[ThePope27]

@fwalk,

Try one of these channels as I know that's quite a weak transponder.