Can’t sign in to sky store to choose my free gift

[Julzc1]

Hi all I can't sign in to sky store to choose my free welcome gift, it keeps saying unexplained error. Thanks 

[mike+simmonds]

Hi @Julzc1 

I'm not aware there's a general fault on the system. I've just tried my login and it's let me in ok 

with the error you mention, it may be worth trying to login with a different browser and if possible a different device - to see if the error persists. 

If still no luck, try a live chat tomorrow (from 11am)

I think this link should take you to the chat page without you needing to log in. 

https://www.skystore.com/n/hcus/help/contact-us 

[caesarome]

@Julzc1 

What device are you using ?

[Julzc1]

Hi thank you for replying to me I've tried on my mobile and on sky store on my sky glass.

[mike+simmonds]

Hi @Julzc1 

If you are free at about 10.58am tomorrow (Tuesday) that's probably a good time to be in the queue of the live chat for 11am when they open. 

I would try that.