Viewing card not working

[J13]

Our sky channels are not working although bbc, itv etc are.  A message says 'that the viewing card is not working.  If you have a new viewing card replace it.'  We have not got a new viewing card.  We are on starlink 

[Mark39]

Have you previously signed up for Sky Q?

[J13]

We have Starlink and were told by sky we couldn't have skyQ so we are on skyhd+

[Annie+UK · Accepted solution]

If you ordered Sky Q your viewing card will have been flagged for cancel at that time and now the cancellation has completed thus you will need to get Sky to send out a replacement card

[J13]

Thanks.  

[Annie+UK]

@J13 If you was sent a Sky Q card you can use that in a Sky+ box 🙂

[Leeds1]

What happens my card does not work 

[Annie+UK]

---

@Leeds1 wrote:

What happens my card does not work 

---

Help for your viewing card can be found here

[Mike143]

The screen message says the viewing card not authorised I have contacted the robot but same answer every time

[caesarome]

@Mike143 

Can you start from the beginning and tell us the full story ?

Have you ordered Sky Q for example ?