An error message appears when I try to change my payment method - can SKY assist please?

[LK2]

I want to change my payment method but every time I try to do it - either online or on the Sky App - an error message appears saying it has failed to update, and try again. This has been going on for a few weeks - so can Sky help please

[MarkGoldsmith]

If you can't change it online I'd suggest phoning Sky and trying to change it that way.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

[caesarome]

I think the only way around this would be to call Skybto ask them to change your payment option.

If you are new to Sky you will have to wait until your first two bills have been paid.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.