Cancelled Sky Sports - but all other packages changed?

[faxfan2002]

I had the following package -

Sky Signature - with in-contract discount - contract due to end in August

Sky CInema - with in-countract discount - contract due to end in August

Sky Sports - out of contract

Since I didn't use Sky Sports I called and asked them to remove it, which they did, then I got an email saying I had cancelled Sky Sports and Sky Cinema. Upon checking the account, the packages had changed to -

Sky Signature - no discount - no apparent contact end date, so it looks like it's out of contract (is there a definitive way to check?), effective today

Sky Cinema - no discount - no apparent contact end date, so it looks like it's out of contract (is there a definitive way to check?), effective today

Sky Sports - cancelled in 31 days.

At no point did I ask to change any other package - is this a normal Sky thing? It seems pretty shady to me. 

Also how come I have wait 31 days to make changes and yet they can do changes and price increase straight away - or can they / should they have?

Thoughts / advice welcome.

[Colin0000]

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@faxfan2002 wrote:

I had the following package -

Sky Signature - with in-contract discount - contract due to end in August

Sky CInema - with in-countract discount - contract due to end in August

Sky Sports - out of contract

Since I didn't use Sky Sports I called and asked them to remove it, which they did, then I got an email saying I had cancelled Sky Sports and Sky Cinema. Upon checking the account, the packages had changed to -

Sky Signature - no discount - no apparent contact end date, so it looks like it's out of contract (is there a definitive way to check?), effective today

Sky Cinema - no discount - no apparent contact end date, so it looks like it's out of contract (is there a definitive way to check?), effective today

Sky Sports - cancelled in 31 days.

At no point did I ask to change any other package - is this a normal Sky thing? It seems pretty shady to me. 

Also how come I have wait 31 days to make changes and yet they can do changes and price increase straight away - or can they / should they have?

Thoughts / advice welcome.

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It's not shady for starters, that's just nonsense.

It sounds like they cancelled everything by mistake maybe, what do your future bills indicate?

The 31 days rule is part of the T&C's you agreed to, I'd guess that if wanted to add Cinema back or Sports say you wouldn't be happy at having to wait?

[faxfan2002]

As in the post - future bills show Sky Sports cancelled and all the other packages changed to remove the discounts, despite them being "in contract" until August with "in contract" discounts - at no point was this discussed or agreed to. I would say changing a contract without any notice or consent is pretty shady.

[Colin0000]

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@faxfan2002 wrote:

As in the post - future bills show Sky Sports cancelled and all the other packages changed to remove the discounts, despite them being "in contract" until August with "in contract" discounts - at no point was this discussed or agreed to. I would say changing a contract without any notice or consent is pretty shady.

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I'm guessing you're one of those fabled people who has never made a mistake then.

You'll need to phone them and check.

[Daniel0210 · Accepted solution]

@faxfan2002 

The advice regularly provided on here when wishing to cancel part of your TV package is

Also make sure cancellation of a certain add-on doesn’t cancel another discount. 
Some discounts especially Sports and Cinema can be bundled together so if you cancel one part of it it can impact the other.

[faxfan2002]

@Colin0000 not entirely sure what your issue is but thanks for nothing.

@Daniel0210 thanks for the information, duly noted, surprised they don't tell you that when talking to them.

[Daniel0210]

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@faxfan2002 wrote:

@Daniel0210 thanks for the information, duly noted, surprised they don't tell you that when talking to them.

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@faxfan2002 

I'm not saying that's definitely the reason. I was pointing out the advice we regularly give/see on the forum boards. I know a few years ago my Cinema and Sports was discounted as part of a joint deal and had I cancelled one during the term I'd have lost the discount on the other so it's a possibility.