Cannot find my Credit Agreement to sign

[kravsazzle]

Hi I need to access my credit agreement to sign it for Sky Glass that's. meant to be being delivered on Monday but there's no link in my confirmation email. There's a message when I logon to my desktop to say sign your credit agreement' but it just takes me a page that asks the account owner to logon and sign it.  there's no messages in my app version but messages on my desktop login.  However, sometimes I get the Error 404 message.  All a bit confusing!  HELP!

[caesarome]

It should be in your message centre here:

https://www.sky.com/mymessages

[kravsazzle]

There's a pop to say sign your CAA but it brings up a message to ask the account owner to sign which is me and an agreement to what I set yo yesterday but nothing to sign? And that pop up (bell message) keeps asking for the agreement to be signed.

[kravsazzle]

 

[caesarome]

Are you signed in with your main primary Sky account so you should be using the email address you used when ordering Sky Glass ?

[kravsazzle]

Yes - everything else is in there. The details of my package and what I have agreed to etc. Just not the CCA.

[caesarome · Accepted solution]

@kravsazzle 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[kravsazzle]

Thank you for your help. I have dropped them s message on FB too. 😊

[Greenfingers001]

Thanks for escalating this. We’ve sent @kravsazzle  an invite to chat.

[kravsazzle]

I have sent a message back to your team.  Thank you.

[jakester1]

No credit agreement to sign received anywhere in MySky and dont want to lose my delivery slot 

[MarkGoldsmith]

Have you tried through the app and via the sky.com website? Have you tried checking the messages section?

[Craigdrum]

I'm having this issue now. What was the fix?

[caesarome]

@Craigdrum 

What issue are you having ?