Postpone bill payment

[Rami]

Hello, I apologize for the inconvenience, but I want to ask: Can I postpone paying my bill for this month and pay it next month with the other bill?

[Daniel0210]

@Rami 

Afraid not. The billing process is as follows:-

If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so don’t be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[Rami]

Thank you for your response, but this is how the sky does not provide the best thing for customers, and other companies are delaying, but thank you in all cases

[Daniel0210]

@Rami 

Sky will look on it as you've agreed the terms and conditions of your subscription which includes making payments on time. As already stated with a direct debit payment you do get a buffer of 10 days before they try again. No company is obliged to allow customers to miss a payment they've agreed to make. 

[Rami]

So if they try after 10 days and they could not get the mon and after 2 days they stop my benefit , how can i pay after that?

[MarkGoldsmith]

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@Rami wrote:

So if they try after 10 days and they could not get the mon and after 2 days they stop my benefit , how can i pay after that?

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If the second direct debit attempt fails that would likely lead to your services being restricted until you manually pay the bill.

[Mark39]

Sky will ask you to make a manual payment if the second automatic attempt fails.