Unlink my son’s email address from my account

[MajII]

How do I UNLINK my son's email address from my account?

[caesarome]

Is your sons email address being used as your household/communication address or does he have his own Sky ID and email account ?

[MajII]

No my email address is the primary account email. I set up his email address when he was living here. He now has his own home and a Sky account but he cannot download the Sky app or access offers etc because his email address is linked to my account. I spoke to a Sky representative last night and they've removed the address instead of unlinking it even though I specified I wanted it unlinked!

[caesarome]

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@MajII wrote:

I spoke to a Sky representative last night and they've removed the address instead of unlinking it even though I specified I wanted it unlinked!

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Does his account appear here under Additional Users at the bottom of the page:

https://www.sky.com/mydetails/additional-users