Broadband keeps dropping out

[NickShort474]

Recently my broadband keeps dropping out, then re-connecting. I am not using the sky provided hub as I have been with sky for so long that the hub I had was just so old. I am using a TP-Link Archer VR600.

I was able to get into the router and get these details:

Also even whenn I am connected I am not getting the 63Mbps speed prmoised, I'm only getting:

Any help or ideas would be appreciated, or maybe I just need to ring up and get an enginner out?

Many Thanks

Nick

[cookiemonsteruk]

@NickShort474 

High noise margin and a load of errors on downstream.  Definitely looks like a bad fault but sky does need you to use their hub to diagnose the fault

[jamesn123]

@NickShort474 

As @cookiemonsteruk  has said you have a line fault, however Sky likely wont book you an engineer until you plug the Sky hub back in so their tools can identify it 

[NickShort474]

Many thanks for the swift replies, I really appreciate the help, I have plugged old hub back in and these are the statistics:

Does this still show that the probelm is on the line? And if so how do I go about booking an engineer?

Many Thanks

Nick

[cookiemonsteruk]

@NickShort474 

Just moderated the image which shows a dire line fault made worse by using the obsolete sky sr102 router

However both routers do pretty much say the same

[cookiemonsteruk · Accepted solution]

@NickShort474 

Quickest way would be to call sky

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

If you are having issues get back to us for escalation

[NickShort474]

Thanks so much for the help guys, really appreciate it. Will get onto sky and get it sorted.

[cookiemonsteruk]

@NickShort474 

Your line attenuations suggest you should get 80Mbps whilst the ds noise margins are off the chart . Internal or external sky should book an engineer for you