25 Feb 2024 01:38 PM
29 Feb 2024 04:56 PM - last edited: 29 Feb 2024 05:01 PM
Posted by a Superuser, not a Sky employee. Find out more
@Chemist wrote:
It's been checked internally by Openreach and back to box 900m away which is a serving hub only rated at 40Mb.
FTTC cabinets can always provide 80/20Mbs to start with, but unfortunately 900 metres of copper-pair 'phone' cabling just cannot sustain anything like that speed: it's a matter of fundamental physics.
The reference to 40Mbs would be because 'Superfast 35' is based on a 40/10 rather than 80/20 wholesale service: there would be no point Sky charging you for 80/20 as the line can't possibly deliver more than 40Mbs
25 Feb 2024 01:53 PM
@Chemist It's one of the issues on fttc that distance and quality of line can have impact on speed to the hub, if you do have a good mobile 4G/5G signal then that would be your only option to increase speed until fibre fttp is in place, which is anyone's guess, but you can register intrest on openreach site which may give timescale or indication if happening. Mine was to be Dec 2023 but still not happened as yet....
27 Feb 2024 12:43 PM
Posted by a Superuser, not a Sky employee. Find out morePlease post your router stats
27 Feb 2024 06:03 PM
Hi I don't know how to find my router stats. Using Samsung phone connected to router internet but no combination of admin, Sky, I'd code etc opens up access. Stuck.
27 Feb 2024 06:52 PM
Posted by a Superuser, not a Sky employee. Find out more@Chemist Which router do you have from Sky in the link below.
https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub
27 Feb 2024 06:56 PM
It's a Sky Broadband hub
27 Feb 2024 08:34 PM
Posted by a Superuser, not a Sky employee. Find out more@ChemistTo get the router stats the username is "admin" without the quotes and the password is the same as your Wi-Fi passwprd on the back of the router or the card provided,
27 Feb 2024 09:25 PM
28 Feb 2024 10:16 AM
Posted by a Superuser, not a Sky employee. Find out more@Chemist Could you please take a screenshot of the router stats as half of the information is missing from the copy paste.
29 Feb 2024 04:00 PM
29 Feb 2024 04:51 PM
Posted by a Superuser, not a Sky employee. Find out more@Chemist Can see that you are on a very long line. Distance to the exchange is why you have such a low speed.
29 Feb 2024 04:56 PM - last edited: 29 Feb 2024 05:01 PM
Posted by a Superuser, not a Sky employee. Find out more
@Chemist wrote:
It's been checked internally by Openreach and back to box 900m away which is a serving hub only rated at 40Mb.
FTTC cabinets can always provide 80/20Mbs to start with, but unfortunately 900 metres of copper-pair 'phone' cabling just cannot sustain anything like that speed: it's a matter of fundamental physics.
The reference to 40Mbs would be because 'Superfast 35' is based on a 40/10 rather than 80/20 wholesale service: there would be no point Sky charging you for 80/20 as the line can't possibly deliver more than 40Mbs
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