31 Dec 2023 07:54 AM
We keep losing connection to the internet, wired and wifi. Everything works fine with good speeds, then connection drops. The internet light flashes orange and the voice light is a solid orange. Then around 5 minutes later, the box resets and everything comes back on normally
31 Dec 2023 04:47 PM
Posted by a Superuser, not a Sky employee. Find out more
The external line did drop just under 3minutdas prior to posting the stats. Regardless of the speeds if the line drops more than 10 times a day it would be considered a fault. The quickest way to address the issue would be to call sky on 150 from a sky landline or
Follow the link and choose need more help
https://www.sky.com/help/home/
If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland
31 Dec 2023 07:57 AM
Posted by a Superuser, not a Sky employee. Find out more
Could you post your hub stats
31 Dec 2023 04:37 PM
Router Statistics
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 13924 12766 0 5372 3952 00:02:56 LAN Up 7029704 3568157 9 8718 26210 19:38:02 WLAN (2.4 GHz) Up 2561300 2377879 0 12513 2407 19:36:11 WLAN (5 GHz) Up .1988199 0 0 22732 19:36:10
31 Dec 2023 04:47 PM
Posted by a Superuser, not a Sky employee. Find out more
The external line did drop just under 3minutdas prior to posting the stats. Regardless of the speeds if the line drops more than 10 times a day it would be considered a fault. The quickest way to address the issue would be to call sky on 150 from a sky landline or
Follow the link and choose need more help
https://www.sky.com/help/home/
If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland
31 Dec 2023 04:51 PM
Yeah, it's been happening several times over the last few days. I'll give Sky a call. Thanks
01 Apr 2024 08:27 AM
All the lights green, connection upstream dropped. WiFi and wired drop same time. Lasts upward to 5+ mins mostly less. Router, wires, Fibre, all replaced. This has been happening since FTTC. Exchange is Holme Hale, a mile and a half from me. Sky has been NO HELP being bent on problem in my house! Several new hubs, wire all replaced from cabinet. NO HELP from Sky.
01 Apr 2024 08:35 AM
Is there a Sky syslog server to send hub logs?
29 Apr 2024 11:54 AM
Losing connection every 10 minutes or so,, probably only for a moment or two, then automatically connects (pop up saying'trying to connect'. Faulty external wiring maybe!?!
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