01 Mar 2024 06:31 AM
I am leaving sky broadband when will I receive the box to send the router back 🙂
01 Mar 2024 06:42 AM
Posted by a Superuser, not a Sky employee. Find out more
Around 31 days after your subscription is cancelled. However depending on your hub you should receive an email advising whether or not you need to return it
01 Mar 2024 07:29 AM
Posted by a Superuser, not a Sky employee. Find out more
@Daz987 wrote:
when will I receive the box to send the router back 🙂
@Daz987
If you’ve successfully cancelled Sky should send out returns packaging for any router needing to be returned near the end of any cancellation period, [14 days for Broadband].
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
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