07 May 2024 05:03 PM
Hey everyone
I have sky fibre broadband. Over the last few weeks between 4:30 and 6pm, it intermittently drops in and out.
When I run the broadband checker it says it all good. I usually have to switch everything off, clear cache and reset to get it to work or leave it until after 6 and it might fix itself.
I work from home some days and this is a pain.
Sky is really difficult to get in contact with.
Any ideas?
Thanks in advance
C.
07 May 2024 05:12 PM
Posted by a Superuser, not a Sky employee. Find out more@Char36 Do any of the lights on the router change when this is happening on the router?
07 May 2024 05:56 PM
07 May 2024 07:23 PM
Posted by a Superuser, not a Sky employee. Find out more@Char36 Do you have a PC or laptop that can be connected via ethernet when this is either happpening or just after it ends to take a screenshot of the router stats?
07 May 2024 09:46 PM
Hi @Highlinder
What do you mean by router stats?
Is that where a run a broadband test?
I did attach an ethernet to my TV but it didn't help (just in case that means anything).
Sorry, I'm not a techie but appreciate the help.
Thanks
C
07 May 2024 09:59 PM
07 May 2024 09:59 PM
Posted by a Superuser, not a Sky employee. Find out more@Char36 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...
07 May 2024 10:07 PM
Thanks for commenting @Mrs-Evans , I'm sorry you are experiencing the same.
07 May 2024 10:09 PM
Thanks @Highlinder , I will do this tomorrow or Thursday as I may not be in both days.
Really appreciate the help
C
07 May 2024 10:17 PM
07 May 2024 10:22 PM
Posted by a Superuser, not a Sky employee. Find out more@Mrs-Evans Might be easier to take a screenshot and this will not force the community website to try delete anything.
07 May 2024 10:26 PM
07 May 2024 10:36 PM
Posted by a Superuser, not a Sky employee. Find out more@Mrs-Evans You will see in the message window above the text box some icons you are looking for the one that looks like a camera, click on it and navigate to the image and you can send it then.
07 May 2024 10:54 PM
07 May 2024 11:05 PM
Posted by a Superuser, not a Sky employee. Find out more@Mrs-Evansdo you have 3 lines that look like a hamburger?
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