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Discussion topic: My broadband seems to intermittently freeze every day between 4:30 and 6pm.

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This message was authored by Mrs-Evans This message was authored by: Mrs-Evans

Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.

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@Highlinder it's allowed me icons now 

This message was authored by Chrisee This message was authored by: Chrisee

Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.

Posted by a Superuser, not a Sky employee. Find out more

@Mrs-Evans the stats show that your connection to the cabinet has not dropped in the last 93 hours or just short of 4 days. The line is not performing that well as the noise margin is high at 9dB which indicates the system is having to deal with a lot of noise and is limiting your download speed to 35Mb/s but unless thar is lower than the guaranteed speed it is unlikely Openreach would do anything and even then they often decline to much.

You have quite a long line to the cabinet and with the recent very wet weather there are loads of similar reports as copper cables carrying high frequency signals dont work that well when soaking wet especially if your line runs overhead on poles near trees etc. 

 

These problems will be largely solved when Openreach switch your line to full fibre but until that time this type of issue is largely unavoidable.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Highlinder This message was authored by: Highlinder

Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.

Posted by a Superuser, not a Sky employee. Find out more

@Mrs-Evans  Looking at your router stats there has been no drops on the connection for 92 1/2 hours What exactly happens when the issue shows itself?



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Char36
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This message was authored by Char36 This message was authored by: Char36

Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.

Hi @Highlinder 

 

I'm trying to upload my stats now.

I can't find the camera or three dots🤦🏻‍♀️

It does say that it has been up for 232 hours I think which can't be right. 

I will keep trying to upload

 

 

Char36
Topic Author
This message was authored by Char36 This message was authored by: Char36

Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.

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This message was authored by Highlinder This message was authored by: Highlinder

Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.

Posted by a Superuser, not a Sky employee. Find out more

@Char36  We need the details on the right hand side as those are cut off.



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Char36
Topic Author
This message was authored by Char36 This message was authored by: Char36

Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.

Hi @Highlinder 

Sorry about that, will upload the full details now.

Char36
Topic Author
This message was authored by Char36 This message was authored by: Char36

Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.

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This message was authored by Chrisee This message was authored by: Chrisee

Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.

Posted by a Superuser, not a Sky employee. Find out more

@Char36 your stats show the connection to the hub has not dropped since the hub rebooted some 232 hours or just under 10 days ago. You reported issues in the early evening do these affect devices conected by ethernet cables as well as devices on wifi? If not it sounds like wifi interference of some kind perhaps when a neighbour gets home and goes online or something in your home is switched on typically thst would be a wireless speaker or perhaps a microwave. If devices on Ethernet are affected it is a bit of a mystery.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Char36
Topic Author
This message was authored by Char36 This message was authored by: Char36

Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.

Hi @Chrisee 

 

Thanks for the response.

I attached ethernet a couple of days ago and they drop as well when it happens.

I am very confused by this as it seems everything is saying it's ok but this is happening on a daily basis.

 

Any other suggestions would be appreciated.

C

This message was authored by jamesn123 This message was authored by: jamesn123

Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.

Posted by a Superuser, not a Sky employee. Find out more

@Char36 

WHat do you have connected via ethernet?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Char36
Topic Author
This message was authored by Char36 This message was authored by: Char36

Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.

Hi @jamesn123 

 

I put the ethernet cable from the router into my TV to try it.

 

Thanks 

C

This message was authored by jamesn123 This message was authored by: jamesn123

Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.

Posted by a Superuser, not a Sky employee. Find out more

@Char36 

Connected to the actual TV or to a Sky Q box?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Char36
Topic Author
This message was authored by Char36 This message was authored by: Char36

Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.

@jamesn123 

 

The actual TV. It's a smart TV and what I use for streaming.

This message was authored by jamesn123 This message was authored by: jamesn123

Re: My broadband seems to intermittently freeze every day between 4:30 and 6pm.

Posted by a Superuser, not a Sky employee. Find out more

@Char36 

Doesnt make much sense that the ethernet connected device is also dropping since the stats don't suggest that...

Next time you notice it happening on the ethernet connected device please can you post your router stats again along with your routers support log

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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