Discussion topic: My internet isn’t connecting

This message was authored by: Daisycurrie · ‎29 Dec 2023

I have tried all the steps they have asked me to do but it is still not connecting

This message was authored by: Highlinder · ‎30 Dec 2023

@Daisycurrie Have you just moved to Sky or did you just lose internet connection out of the blue?

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This message was authored by: Daisycurrie · ‎30 Dec 2023

I have moved the sky box and unplugged it. Disconnected everything! Still not connecting

This message was authored by: Highlinder · ‎30 Dec 2023

@Daisycurrie When I asked if you have just moved to Sky, that was me asking if you had just come from another Inetnet provider to Sky.

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This message was authored by: Daisycurrie · ‎30 Dec 2023

No I've been with them for a while now !

This message was authored by: Highlinder · ‎30 Dec 2023

@Daisycurrie Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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