09 May 2024 06:56 AM
Got 2 orange lights on my hub and internet is available but no connection, a few people have said they are having the same issue within the sa72 area
09 May 2024 04:06 PM
Finally mine is working. SA66
09 May 2024 07:05 AM
09 May 2024 07:06 AM
Orange light, same in SA62
09 May 2024 07:31 AM
Same at SA66!!
09 May 2024 07:59 AM
09 May 2024 08:02 AM
Posted by a Superuser, not a Sky employee. Find out more@Matyp if you look under the results in the app you will see when the test was last run. However if you click to run the full test it will show you if Sky are aware of an issue affecting your line now.
09 May 2024 08:02 AM
Hub is green amber green amber
Been off since yesterday
Tried restarting twice to no avail
09 May 2024 08:07 AM
Posted by a Superuser, not a Sky employee. Find out more
Where are you. A few posts this morning from Swansea area
Try the service checker in your my sky app using 4g/5g mobile data
09 May 2024 08:07 AM
09 May 2024 08:18 AM
09 May 2024 08:19 AM
In Pembrokeshire so west of Swansea area.
I've tried the service checker, doesn't work. If I put WiFi connection off. It says alls ok.
No toubleshooter coming up either
09 May 2024 08:21 AM
Posted by a Superuser, not a Sky employee. Find out more
Are you using mobile data.?
09 May 2024 08:22 AM
I did after it wouldn't work, to try to access sky to troibleshoot
09 May 2024 08:24 AM
Posted by a Superuser, not a Sky employee. Find out more
You would need to ontact sky per the link below or we can escalate
Follow the link and choose need more help
https://www.sky.com/help/home/
If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland
09 May 2024 08:28 AM
At exactly 12am this morning our internet went off. Green Amber Green have rebooted a number of times clearly an issue as neibours have same issue. But nothing flagged up on sky.
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