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Discussion topic: No internet or wifi connection

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This message was authored by SaintsJo82 This message was authored by: SaintsJo82

Re: Internet down.

They just updated mine saying check internet so rebooted and everything gollowed all steps on help and now saying they need an engineer to come to area im in WA9 area .

This message was authored by Phil147 This message was authored by: Phil147

Re: No internet or wifi connection

WA10. Exactly the same. No Wi-Fi. Checker says it's ok. Comes back on for a few minutes then goes again 

This message was authored by Teebs92 This message was authored by: Teebs92

Re: No internet or wifi connection

Same here WA9 3

This message was authored by CrazyOps This message was authored by: CrazyOps

Re: Internet down.

Having issues here, Anonymous?

This message was authored by Sellyselkirk This message was authored by: Sellyselkirk

Re: Internet down.

All fixed 😊

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

Post deleted. Outage is more widespread. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by DJQ This message was authored by: DJQ

Re: No internet or wifi connection

Has anyones came back on yet ??

This message was authored by jkelly48 This message was authored by: jkelly48

Re: No internet or wifi connection

Hi I'm in St Helens and also have issues with broadband connectivity says I'm connected but I'm not 

This message was authored by Chrisee This message was authored by: Chrisee

Re: No internet or wifi connection

Posted by a Superuser, not a Sky employee. Find out more

When running the status check do not rely on the result the My Sky app shows initially as that is the status when the check last ran automatically instead click through to run a new check that will give you the up to up to date information on known faults. If the issue is within the Openreach network Sky will nor necessarily be aware of the details including which lines are affected. Sky's phone lines are starting to open from 7am so customers can report the loss of service. 

 

None of the above affects the work which should be going on to find and fix the fault which will be going on whatever the status pages say.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Minyrawel This message was authored by: Minyrawel

Re: No internet or wifi connection

No internet for 48hrs. Not acceptable!

This message was authored by Mollie04 This message was authored by: Mollie04

Re: No internet or wifi connection

No internet for over 24 hrs WA10. Thought it was my fault as not good at these things at my age. Reading your posts has confirmed it's not so feel better. 3.47 am and still no briadband.

This message was authored by innes1957 This message was authored by: innes1957

Re: No internet or wifi connection

No Broadband connection! Switched of router at wall and back on again, still nothing!!

This message was authored by Mollie04 This message was authored by: Mollie04

Re: No internet or wifi connection

No, over a week now and still no broadband. Anyone else with the same problem. 

This message was authored by Mollie04 This message was authored by: Mollie04

Re: Internet down.

Hi, did it just come on or did you do something ? Thanks 

This message was authored by jkelly48 This message was authored by: jkelly48

Re: No internet or wifi connection

Hi Molly it just came back on but we did reset it quite a few times, I'm looking at going somewhere else can't even watch TV in bedroom the signal is so poor, it's ridiculous for the price we pay x

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