No internet

[msvp]

Our internet has been down approximately 6 hours, the test says it can't find our hub? Power and wifi lights on, the rest off. Tried restarting and resetting even nothing worked.

[Kenkid13]

Mine has been going down all day. A few minutes at a time but its really annoying. It went down during a work meeting today.

[Sendhelp]

Same here. Our service has been dropping out 3 or 4 times a day, sometimes only for a few minutes but still hugely inconvenient. Orange light on router shows. Have replaced cable but still happening. Service checker says supply is good and no known issues yet community discussion would suggest otherwise!

[Chrisee]

@msvp @Sendhelp @Kenkid13 

An amber internet light on a black Sky hub means it has lost connection to the exchange pretty obviously the connection check cannot talk to the hub however it will have checked whether there was a known issue affecting your line and told you if there was this saves you a wasted call to Sky reporting a fault they already know about.

If it doesnt you need to report the fault yourselves by calling in. There are two reasons the first is so they can get Openreach to check your line and fix it. Secondly it starts the clock so you will recive compensation id the fault is not fixed by the end of the second wirking day after you report the issue see Customer Auto-Compensation | Sky Help | Sky.com