Sky fibre stops working a few hours after a reboot.

[Mattg05]

I changed to fibre about a month ago. All has been fine but in the last week the internet stops working and then needs a reboot. After a few hours the internet goes again. 

i am away from home so have to keep getting a neighbour to reboot the WiFi for me to control my smart products while away. 

Raised the issue with Sky via the app which states that I will get a response in 72 hours but I've had nothing.

Any ideas what the issue could be and how to fix? 

[Addie15]

Hi there, @Mattg05.’ I've escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mattg05]

I spoke to an adviser earlier who said that they needed the network technical team to review. I just received a message to state that they needed more information. I said I can't take calls as I'm out of the country. I made this clear a few times now. Can you contact me again via the chat please and let me know what other info you now need. 

[Tom-W19]

Hi @Mattg05 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147