@Luctram So from the link that i sent you, it takes you to sky help for setting up the router off which YOU have the NEW Sky Max Hub, but i have the older Sky Broadband Hub. The principle connection is the same for both, apart from YOU have to DOWNLOAD the app to a mobile device to operate/change etc.
You have connected everything 100% correct from the pictures that you posted now that you added the filter, it is and older BT style socket, and there are a few different models through the ages. The new method for connection is regarding having a landline telephone, which now plugs into the Rear of your router INSTEAD of the filter connection, but as you are NOT using a house telephone then this does not matter.
There is 2 parts to this installation, First the telephone line from the Exchange which ends up on that wall mounted socket were you are plugging the filter into, is controlled by OR (openreach), this may have been disconnected outside of your premises, and there is absolutely nothing that you can do about that, YOU have to call sky who will GET it fixed, This is all part of the installation the man from (OR) goes and connects the wiring, and sometimes mistakes are made, UNLESS you know he was there at the house/flat and said, ok checked with my test equipment and the LINE is good.
Second, sky sent you the box with the router/cables/ etc, this is the self install 2nd part, and you have done your part by plugging it in.
So texts would go like this, you get from OR were doing and fixing your line etc, can all be remote, your good to go. Second from sky, your activation is now complete, you can now plug in your hub and you are good to go. But issues can happen at any point. Going to start a second page for you now.
