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Discussion topic: how do I connect my router

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yerweepal
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how do I connect my router

‎14 Feb 2024 05:35 PM

I have just signed up for sky. Is the hub just plugged into a mains socket and that is it?

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cookiemonsteruk
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Re: how do I connect my router

‎14 Feb 2024 06:30 PM

Posted by a Superuser, not a Sky employee. Find out more

@yerweepal 

 

Now you are only missing an ethernet cable..  Just sit back and relax and just post here closer to the time if there are any further issues.

 

P.S.  glad you sorted that bit about the 12GB cap. 👍

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cookiemonsteruk
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Re: how do I connect my router

‎14 Feb 2024 05:38 PM

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@yerweepal 

 

What package have you opted for

 

Superfast fttc requires a openreach mastersocket

Ultrafast fttp requires an ont. If you don't have one is will be installed on the day of activation

 

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yerweepal
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Re: how do I connect my router

‎14 Feb 2024 05:40 PM

I have opted for ultrafast+ 500

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cookiemonsteruk
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Re: how do I connect my router

‎14 Feb 2024 05:42 PM

Posted by a Superuser, not a Sky employee. Find out more

@yerweepal 

 

When is you activation date?

Has this ont been installed

 

262.jpg

 

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yerweepal
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Re: how do I connect my router

‎14 Feb 2024 05:57 PM

I will also have hub 4.2 supplied

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cookiemonsteruk
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Re: how do I connect my router

‎14 Feb 2024 06:01 PM

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@yerweepal 

 

Have you received a conversion kit ethernet cable? This will connect from lan 4 on the sky hub to the ont when installed

 

Again when is your activation date?

 

 

 

 

 

 

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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yerweepal
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Re: how do I connect my router

‎14 Feb 2024 06:02 PM

I have not had an ONT fitted, and no mention has been made of it. Activation date is 25/ 3/24. It is a 4.2 hub

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cookiemonsteruk
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Re: how do I connect my router

‎14 Feb 2024 06:06 PM

Posted by a Superuser, not a Sky employee. Find out more

@yerweepal 

 

@yerweepal wrote:

I have not had an ONT fitted, and no mention has been made of it. Activation date is 25/ 3/24. It is a 4.2 hub

Thats a long wait . The ont pictured above will be the last thing to be installed by openreach.  After which they contact sky to activate you

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yerweepal
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Re: how do I connect my router

‎14 Feb 2024 06:06 PM

I have not had a conversion kit supplied for activation on 25/march/24

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yerweepal
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Re: how do I connect my router

‎14 Feb 2024 06:08 PM

The wait was my choice and no mention has been made so far

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cookiemonsteruk
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Re: how do I connect my router

‎14 Feb 2024 06:10 PM

Posted by a Superuser, not a Sky employee. Find out more

@yerweepal 

 

Thats strange the hub is sent out usually to be with you the day before activation.  The conversion kit is usually the first.  Enter your full address below in the link and post the notes under the table

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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cookiemonsteruk
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Re: how do I connect my router

‎14 Feb 2024 06:16 PM

Posted by a Superuser, not a Sky employee. Find out more

@yerweepal 

 

Ah, if it was your choice little posting the info. That would only give info relating to issues on openreach end 👍

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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yerweepal
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Re: how do I connect my router

‎14 Feb 2024 06:19 PM

I am sorry, I do not fully understand this answer. Is there possibly some spelling mistakes

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cookiemonsteruk
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Re: how do I connect my router

‎14 Feb 2024 06:22 PM

Posted by a Superuser, not a Sky employee. Find out more

@yerweepal 

 

Meant to say theres little point posting the info requested from the link as that only applies to delays from openreach

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yerweepal
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Re: how do I connect my router

‎14 Feb 2024 06:25 PM

I do have an ONT box, which was fitted when I actually had BT internet

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