Error when trying to watch recordings on sky go app

[Daisyannn]

When I try to watch recordings I get an error message saying: sorry your device is being registered please try again in a few minutes. 
I've had sky for years, I did cancel multirrom today (that I didn't have, I was just being charged for it). I've rebooted sky but still not working. 

[caesarome · Accepted solution]

Does the device show here as being registered ?

[Daisyannn]

As in the device I'm trying to watch it on? If so yes, I've been on and checked and I've removed and added one again. I can watch programmes through sky go and download but I get the error message when I want to watch a recording!

it's happening on all devices that I have on it

[caesarome]

Do you have multiscreen on your package ?

[Daisyannn]

I did up until today. Well I was paying for it but didn't actually have an additional box! I have cancelled it today

[caesarome]

Did you call Sky today to cancel it or was today the day it was removed from your account. The reason I ask is to be able to watch your Sky Q recordings back via the Sky Go app you do need Multiscreen on your account.

[Daisyannn]

Oh ok then this will be why! 😂 I didn't realise that and I'msure I've always been able to watch them even when I didn't have multiroom a long time ago.  So I can still watch sky on it just not recordings?

[caesarome]

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@Daisyannn wrote:

So I can still watch sky on it just not recordings?

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That is correct, you can view everything Sky Go has to offer except the live BBC Channels and other channels not available via Sky Go plus your recordings.

[Daisyannn]

Well suddenly it all makes sense, I will stop getting annoyed by it ow!  Thanks for all your help!