16 Dec 2022 03:07 PM
Posted by a Superuser, not a Sky employee. Find out moreIs there anyone else who like me is a sky sports subscriber and experiencing closed caption subtitles on live streams via the sky sports mobile app and unable to turn them off?
if there are other people experiencing this can you post a screenshot and the make of device and software version you're experiencing it on like below
TIA
16 Dec 2022 03:32 PM
Posted by a Superuser, not a Sky employee. Find out more
Hi @SKY1992bf
Yes - I'm experiencing the same as you on an iPhone 12
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
31 Jan 2023 08:15 PM
i think you might have an iphone. go to settings > accessibility>subtitles and captioning > turn of 'closed captions and SDH'
31 Jan 2023 08:16 PM
@mike+simmonds @SKY1992bf go to settings > accessibility>subtitles and captioning > turn of 'closed captions and SDH'
if you have an iphone
31 Jan 2023 08:32 PM
Posted by a Superuser, not a Sky employee. Find out moreThanks @mannyhungwe7
Interestingly - I just looked at the Newcastle game and the captions have stopped "by themselves"
but of course they hadn't stopped by themselves
looking at the settings you mention they had been turned off (perhaps in a software update) Turning them on and off confirms you are correct and for me this fixes it )
You @SKY1992bf ?
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
31 Jan 2023 09:33 PM
Posted by a Superuser, not a Sky employee. Find out more
@mike+simmonds wrote:Thanks @mannyhungwe7
Interestingly - I just looked at the Newcastle game and the captions have stopped "by themselves"
but of course they hadn't stopped by themselves
looking at the settings you mention they had been turned off (perhaps in a software update) Turning them on and off confirms you are correct and for me this fixes it )
You @SKY1992bf ?
@mike+simmonds Confirm the same
24 Oct 2023 07:54 PM
I have the same problem on an iPhone 13 ,iOS 16.6.1. All live feeds on the Sky Sports App have subtitles that I can't get rid of. No subtitles on adverts just in the live sports feed
24 Oct 2023 08:00 PM
Posted by a Superuser, not a Sky employee. Find out more@Gedman007 Follow the advice in post 3 above
24 Oct 2023 09:27 PM
Tried that already didn't work
27 Oct 2023 09:11 AM
did you try turning the closed captions on and off in the settings? sometimes it does need to be retoggled
03 Nov 2023 06:29 PM
Where can you find the settings button on iPhone?
03 Nov 2023 07:24 PM
Posted by a Superuser, not a Sky employee. Find out moreAs stated in post 3 here:
Settings > accessibility>subtitles and captioning > turn of 'closed captions and SDH'
03 Nov 2023 07:42 PM
As stated in the OG post this is on the sky sports app NOT the sky go app.
So do you know what screen I can find the cog or settings button in the SKY sports app?
03 Nov 2023 07:45 PM
Posted by a Superuser, not a Sky employee. Find out more
@Nat63 wrote:
As stated in the OG post this is on the sky sports app NOT the sky go app.
So do you know what screen I can find the cog or settings button in the SKY sports app?
I don't think there is such a setting which is why it is worth checking this setting via your phone itself.
03 Nov 2023 07:50 PM
it's a grey app with gears on it. it should be on your home screen. otherwise ask siri to open settings
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