06 Jun 2023 08:59 PM
I am a SKY ROI customer & I am staying in Italy for 2 weeks. Italy is an EU country as Is ROI therefore I should be able to watch SKYGO here just like I can when at home. How do I get this fixed?
06 Jun 2023 09:51 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat is happening when you try to use Sky Go as you haven't said what is happening ?
06 Jun 2023 10:50 PM
I get a message stating your SKY content is not viewable in this country. Then it directs to a url describing how BREXIT means UK customers can no longer view their content in the EU. Last time I checked the ROI is still in the EU & therefore this should not be an issue for us. Sky Ireland explicitly say SKYGO will work in all EU countries. But its not working for me
07 Jun 2023 09:47 AM - last edited: 07 Jun 2023 09:48 AM
Posted by a Superuser, not a Sky employee. Find out moreThere have been previous posts about the same issue: unfortunately it seems to be a low priority for Sky. As you indicate, a subscription in RoI undoubtedly comes under EU streaming regulations, although this is complicated when Sky is essentially a UK-based division of a US corporation.
07 Jun 2023 10:10 AM
Does anyone have a customer service number I can contact then with?
07 Jun 2023 10:13 AM
Posted by a Superuser, not a Sky employee. Find out moreUnder "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
07 Jun 2023 10:44 AM
Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:
Under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
Unfortunately I don't think a non-geographic number listed there is going to work from Italy.
23 Jul 2023 02:46 PM
Same problem, ROI customer but cannot view Skygo in Italy, very frustrating. I have found 7 contact numbers for Sky variety of 0818 and 0333 nothing works and have run out of ideas. Anyone know how to contact Sky ROI customer service?
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