Sky Go App Error Code PFE 9010

[tbongoman]

Interested to know if anyone's had this issue occur to them.

I have the Sky Go App (latest version) running on my Mac. Downloaded a few programmes to watch on a flight, everything worked fine on the way out. On the return flight, which was only 24 hours after the outbound flight, none of the unwatched downloaded programmes would play with the error "This download has expired and is not available to watch. Code PFE 9010".

Once I got home and my Mac was connected to wifi, I tried the same downloaded programmes and this time they worked fine.

Any ideas??

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Update – Thanks for chatting to us tbongoman. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂 

[DiamondGeeza]

16 November 2023
I have just encountered this error on my HP laptop, running latest version of the SkyGO app.
All offline viewing has been fine when on holidays over the last 2 years; now, none of my dowloaded Series 3 ["Elementary"] willrun, and yet downloaded viewing is available to me until 3rd December.

When I click any episode I want to view, I get the usual "This program will be deleted from your device in 48 hours after you start viewing..." and I click OK.

Then the error message displays  ["This download has expired and is not available to watch. Code PFE 9010"]  when - clearly - I'm well within the validity of the download's ability to be viewed.

Infuriating isn't the half of it!