Something is wrong. The app will now quit (1a). MacBook Pro

[Freddy07]

I have previously used Sky Go app on my Macbook  for long time without issue.
Today I open the app Sky Go again and it does not work anymore. I am getting this error message all the times:

Something is wrong. The app will now quit (1a).

I've deleted and reinstalled the app agin, but nothing works.

Any fixes?

Thank you.

[caesarome]

@Freddy07 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Yesh]

I have also encountered the same problem and same message today.  Is there a fix? Any progress?

[Freddy07]

I still have the problem, but I missed the chat. Can you please contact me again @Addie15 ? Thanks!

[bagz17]

I followed the intructions from here, 

Uninstall the app  

1. Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’  

2. In Finder, go to the Applications folder and delete Sky Go app  

Remove Sky Go files  

1. In the Finder select Go to folder ... from the Go menu (or press c).  

2. A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/  

3. Select the Sky Go folder and delete it  

4. Empty Recycling Bin  

5. Reboot the Mac

after rebooting the mac i reinstalled the sky go app. and here is where i cracked it,

i switched off my wifi before opening the app, then when it came up with the no internet error i put my wifi on.

this brought me to the log in page, put in your log in information and that should work. 

hopefully it works for you. 

if this solution proves to be successful, i would appreciate sky giving us something as a thank you, like complimentary sky sports acess for this season. 

[Yesh]

Thanks @bagz17 I'll try those steps this weekend and let you know. Much appreciated.

[Yesh]

Hi @bagz17,

Unfortunately, your suggestion didn't work for me. When I pasted the text in the dialogue box it said 'The folder can't be found' and I couldn't move forward. Thank you so much for your advice, just a shame it couldn't resolved.

[Linda1505]

Hi, I have the same problem, what can I do?