13 Sep 2023 11:25 PM
Hi,
I am a new Sky Stream customer. I have signed up for Cinema, Sports, Ad Skipping etc and they all work fine on my Sky Stream however on Sky Go with the same account only the basic package works.
Do I need to wait for my first bill cycle? I noticed my Sky Stream still says waiting activation on the MySky dashboard, perhaps this has something to do with it?
Any ideas would be great.
Danny
14 Sep 2023 09:58 AM
Posted by a Superuser, not a Sky employee. Find out more
@Dannyf wrote:
however on Sky Go with the same account only the basic package works.
Do I need to wait for my first bill cycle? I noticed my Sky Stream still says waiting activation on the MySky dashboard
So on Sky Go you can't access Sky Sports or Movies as you are presented with the upgrade message ?
14 Sep 2023 10:44 AM
Yes, that's correct.
14 Sep 2023 12:03 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
14 Sep 2023 12:29 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent @Dannyf an invite to chat.
17 Sep 2023 09:56 PM
This issue is still outstanding.
17 Sep 2023 10:14 PM
Posted by a Superuser, not a Sky employee. Find out moreIs the chat still open and if it is have you responded to it ?
17 Sep 2023 10:15 PM
Sorry you're right, it is still open. I must have missed the chat updates. They are still looking into my case and last updated it today.
Thanks
17 Sep 2023 10:25 PM
Posted by a Superuser, not a Sky employee. Find out moreThey should get back to you when they have an update.
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