Sky Go Error code 1404 1304

[AdsBlackpool1]

im having trouble with my macbook to watch skygo, i keep getting the 1404 and 1304 error code, deleted sky go, from applications, emptied bin, nothing works, can anyone help please 

[caesarome]

How long have you been a Sky TV customer and have you left in the past and returned ?

[AdsBlackpool1]

over 10 years, never had any problems with my other macbook ive tried everything, it logs in fine but just wont play anything 

[caesarome]

@AdsBlackpool1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @AdsBlackpool1.

[Lisa-P1987]

We are still looking to help you @AdsBlackpool1 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks