Sky Go app - download error (iPad)

[beefqueen]

Hi

I am unable to download any content on the Sky Go iPad app. When I try to do so I receive an error message stating that there is insufficient space on my device. However, my iPad has over 120GB of free storage. 

I've restarted the iPad and reinstalled the app but the problem persists. 

Any suggestions to resolve the issue? Thanks!

[caesarome]

I suppose you have deleted the app, rebooted the iPad then installed the app agan ?

[beefqueen]

I rebooted the iPad then - when I found out it still wasn't working - deleted and reinstalled the app. It's still not working, though... 

[caesarome · Accepted solution]

Try this on your iPad:

https://helpforum.sky.com/t5/Sky-Go-Apps/Sky-go-won-t-download/m-p/3898544/highlight/true#M106585

[beefqueen]

Thanks - that worked!