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Discussion topic: Sky Go - missing sports channels

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Linty1
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Sky Go - missing sports channels

‎16 Apr 2024 02:18 PM - last edited: ‎16 Apr 2024 04:32 PM by Community Manager

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Where have the other channels gone? esp 407 Tennis.

 


Moderator note: Changed title to reflect topic more.

 

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Kelsingra
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Re: Sky Go - missing sports channels

‎17 Apr 2024 03:36 PM - last edited: ‎18 Apr 2024 11:52 AM

Posted by a Sky employee

Hey all,

 

I have great news, the support team just confirmed that the problem has been resolved now and the sports channels are back to normal 😊

 

Thank you everyone for your patience and understanding! 

 

**Update:

I am locking this thread down as the problem has been resolved.

If you still experience problems with the Sky Go up, please follow the normal troubleshooting steps.

Fanni
Community Moderator

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SeeHear
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Missing channels that were there yesterday

‎16 Apr 2024 02:09 PM

Been watching live tennis on channel 407 on sky go until today when it has disappeared. It is available on the TV but not on sky go. Any ideas?

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Conorq81
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Re: Missing channels that were there yesterday

‎16 Apr 2024 02:55 PM

I am having the same problem. Channel 407 Sky Sports Tennis is now missing from Sky Go. I was hoping to watch Nadal this afternoon! Any reason for this?

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SeeHear
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Re: Missing channels that were there yesterday

‎16 Apr 2024 03:00 PM

Me too!

 

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Nathan45
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No skysports racing on sky go app.

‎16 Apr 2024 03:04 PM

Skysports racing has disappeared from my sky go app, all the other sport channels are still available.

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SKY1992bf
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Superuser
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Re: No skysports racing on sky go app.

‎16 Apr 2024 03:26 PM

Posted by a Superuser, not a Sky employee. Find out more

Something is definitely a miss as I am missing several sports channels not just sky sports racing 

 

also not seeing 402 - 403 - 404 - 407 - 408 - 412


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Conorq81
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Re: Missing channels that were there yesterday

‎16 Apr 2024 03:33 PM

I was able to find a workaround, if you search 'Live Tennis' , the icon for Live tennis at stuttgart appears and it currently takes you to Barcelona Open.

 

I tried to delete and reinstall the app, but the channel is still not appearing.

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HeliJane97
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Re: Missing channels that were there yesterday

‎16 Apr 2024 03:39 PM

This isn't working for me unfortunately. Did you search this on Skygo?

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Conorq81
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Re: Missing channels that were there yesterday

‎16 Apr 2024 03:44 PM

Yes I was able to Live Tennis Day 2.

 

I contacted Sky, another workaround is to download Sky Sports app - it worked for me. Hopefully it works for you too!

 

Here's the link for desktop

https://www.skysports.com/videoplayer/instructions

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HeliJane97
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Re: Missing channels that were there yesterday

‎16 Apr 2024 03:47 PM

I will try this, thank you! 

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Mark+Selden
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Re: Missing channels that were there yesterday

‎16 Apr 2024 03:52 PM

The Sky Sports Racing channel is also missing

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SeeHear
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Re: Missing channels that were there yesterday

‎16 Apr 2024 03:53 PM

The live tennis Stuttgart fix didn't work for me either. Particularly strange because I can get 307 on my ipad. No desktop unfortunately.

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SKY1992bf
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Re: Missing channels that were there yesterday

‎16 Apr 2024 04:02 PM

Posted by a Superuser, not a Sky employee. Find out more

I've flagged this to sky 

 

I also am missing several channels not just tennis and racing 

 

I cannot get 402/403/404/407/408


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


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HeliJane97
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Re: sky sports menu is missing several channels on Sky go. OK on \TV

‎16 Apr 2024 04:07 PM

I used the link provided above and I am not able to watch. Thank you

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HeliJane97
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Re: sky sports menu is missing several channels on Sky go. OK on \TV

‎16 Apr 2024 04:13 PM

Sorry - now i am able to watch

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