Sky Go
38

Discussion topic: Sky Go - missing sports channels

Reply
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply
Kelsingra
What's this?
This message was authored by Kelsingra This message was authored by: Kelsingra Answer

Re: Sky Go - missing sports channels

‎17 Apr 2024 03:36 PM - last edited: ‎18 Apr 2024 11:52 AM

Posted by a Sky employee

Hey all,

 

I have great news, the support team just confirmed that the problem has been resolved now and the sports channels are back to normal 😊

 

Thank you everyone for your patience and understanding! 

 

**Update:

I am locking this thread down as the problem has been resolved.

If you still experience problems with the Sky Go up, please follow the normal troubleshooting steps.

Fanni
Community Moderator
Report post
Post 31 of 39
1,122 Views
Reply

Did this answer not help you?

G+Comer
What's this?
This message was authored by G+Comer This message was authored by: G+Comer

Re: Sky Go - missing sports channels

‎17 Apr 2024 04:17 PM

No it has not gone back.  More difficult on Sky Go app

 

Report post
Post 32 of 39
329 Views
Reply
0 Likes
G+Comer
What's this?
This message was authored by G+Comer This message was authored by: G+Comer

Re: Sky Go - missing sports channels

‎17 Apr 2024 04:18 PM

It is not back on Sky Stream

Report post
Post 33 of 39
325 Views
Reply
0 Likes
SKY1992bf
What's this?
Superuser
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Sky Go - missing sports channels

‎17 Apr 2024 04:19 PM

Posted by a Superuser, not a Sky employee. Find out more

@G+Comer  It's fixed for me , close the app down and restart it and it should hopefully show them 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 34 of 39
325 Views
Reply
0 Likes
SKY1992bf
What's this?
Superuser
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Sky Go - missing sports channels

‎17 Apr 2024 04:21 PM

Posted by a Superuser, not a Sky employee. Find out more

@G+Comer  Try restarting the stream device 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 35 of 39
322 Views
Reply
caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go - missing sports channels

‎17 Apr 2024 04:36 PM

Posted by a Superuser, not a Sky employee. Find out more
@G+Comer wrote:

No it has not gone back.  More difficult on Sky Go app

 

It is back for me @G+Comer , what I did was press the home button then the TV Guide button again so the guide reloaded.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 36 of 39
307 Views
Reply
0 Likes
HenryBoy1
What's this?
This message was authored by HenryBoy1 This message was authored by: HenryBoy1

Re: Sky Go - missing sports channels

‎17 Apr 2024 05:21 PM

Hello - I can't seem to access any of the other tennis channel matches except for the main one which is now back on the list under the sports section. Any ideas? There is a technical issue for all other matches that I try to access.

Report post
Post 37 of 39
300 Views
Reply
0 Likes
HenryBoy1
What's this?
This message was authored by HenryBoy1 This message was authored by: HenryBoy1

Re: Sky Go - missing sports channels

‎17 Apr 2024 05:31 PM

It's working now!

Report post
Post 38 of 39
284 Views
Reply
Kelsingra
What's this?
This message was authored by Kelsingra This message was authored by: Kelsingra

Re: Sky Go - missing sports channels

‎18 Apr 2024 11:52 AM

Posted by a Sky employee

Hey all,


I am locking this thread down as the problem has been resolved.



If you still experience problems with the Sky Go up, please follow the normal troubleshooting steps.



Thank you for your understanding and for getting involved in our Sky Community. 🙂

Fanni
Community Moderator
Report post
Post 39 of 39
237 Views
Reply
0 Likes
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 3.6 hours

New Discussion