11 Jul 2023 12:23 PM
Hi all,
I'm on a 2021 macbook pro on OS VENTURA. Sky Go has suddenly stopped working (it loads up but its stuck on loading content)
I've deleted it and reinstalled again and restarted my mac, no luck.
Any help would be grand.
11 Jul 2023 01:07 PM
Posted by a Superuser, not a Sky employee. Find out moreAll you can try is a complete removal if this is what you haven't done yet:
Uninstall the app
Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’
In Finder, go to the Applications folder and delete Sky Go app
Remove Sky Go files
In the Finder select Go to folder ... from the Go menu (or press c).
A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/
Select the Sky Go folder and delete it
Empty Recycling Bin
Reboot the Mac
Download and reinstall Sky Go
16 Nov 2023 05:30 PM
This worked for me, thanks.
02 Dec 2023 08:27 PM
Hi,
this previously worked for me, however I am having the same problem.
This time i have no folder to delete in the app support location.
Any advise?
Thanks
11 Dec 2023 03:39 PM
Posted by a Sky employee@caesarome Just wanted to let you know that someone in our Social Media team used this post to support a customer and the steps outlined fixed their issue, They asked me to send thanks 🙂
23 Dec 2023 12:26 AM
Brilliant thanks a lot followed your instructions very detailed and it worked after I struggled for a few days. thanks
12 Jan 2024 07:07 PM
Same here! Was just able to assist a customer with the same issue. Thank you! 🙂
05 Mar 2024 12:32 PM
Just for the record, this fix no longer works (believe me, I've tried it ten or eleven times) on M2 macs running macOS Sonoma 14.3.1. Very dissapointing technical service from Sky to not have fixed this yet.
31 Mar 2024 05:13 PM
shocking from sky and still taking my money
25 Apr 2024 08:55 PM
Sky Go not loading on mac tried the above still no luck any help out there?
thanks
26 Apr 2024 11:18 AM
I had to try it several times... somehow the app files you have to delete are a bit hidden. I am not an IT expert but just be very careful and make sure you get all the cookies and skygo related files out and deleted in the bin as well before restart
that worked for me
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