Sky Go not working on my Mac.... using mac OS Ventura

[Carlos+the+Mackem]

Hi...

Since I downloaded Ventura, the new iOS, I can no longer us the Sky Go app. I'm not sure whether it is related to the new iOS, but the timing seems to indicate it may be.

The app is opening, but not loading at all (there is the side menu, but no content, and the "loading circle" is just constantly turing).

The app still seems to be working on my iMac desktop (which has not had an iOS update).

I have deleted the app and reinstalled it. Strangely there is no longer any reference to the app on the App store - I had to install it from the Sky website.

Any help would be greatly appreciated.

Cheers

Moderator note: subject of thread updated

[caesarome]

It could well be related to the new OS as I should imagine your post will be the first of a few that will be posted on this. Previously when a new OS is released it takes Sky a little while to update the app to get it working with it so it might be what will happen here.

[HM02CUE]

My SkyGo app on my Mac IOS no longer opens.  It starts checking then it simply freezes and all I have is a blue screen with white click (go) button. I have deleted and downloaded newer version with no success.

[caesarome]

Has there been a new OS installed on your Mac ?

[HM02CUE]

I did upgrade my MAC IOS but only after my SkyGo app failed to launch. Now Ventura 13.0

[KevNewMedia]

Hi @Carlos+the+Mackem and @HM02CUE 

Thank you for joining the Community.

Can we ask for more information regarding this problem?

What model of mac are you using?

What's the Sky Go version in use?

What version of the Ventura OS are you using?

EDIT: Just so that you know, we don't support beta versions of operating system

[Carlos+the+Mackem]

Hi Kev @KevNewMedia 

Thanks for getting back to me.... Here is the detail you mentioned:

My Mac: MacBook Air M1 2020 (a newish one!!)

My operating system: MacOS Ventura 13.0 (22A380)

The Sky Go app version: 22.10.2 - 22.10.2

Cheers - and thank you also @caesarome for your suggestions and comments

[HM02CUE]

I am using a MacBook Pro with Ventura 13.0. I download the latest version of sky go 

[KevNewMedia · Accepted solution]

Hi @Carlos+the+Mackem and @HM02CUE 

Can you follow these steps to see if it helps?

Uninstall the app  

1. Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’  

2. In Finder, go to the Applications folder and delete Sky Go app  

Remove Sky Go files  

1. In the Finder select Go to folder ... from the Go menu (or press c).  

2. A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/  

3. Select the Sky Go folder and delete it  

4. Empty Recycling Bin  

5. Reboot the Mac

Download and reinstall Sky Go

EDIT: If your Mac requires it, please install the Rosetta App

[KevNewMedia]

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@HM02CUE wrote:

I am using a MacBook Pro with Ventura 13.0. I download the latest version of sky go 

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Thanks for this @HM02CUE 

Can you confirm what version is being downloaded for your profile as we have two at present.

Can you also confirm the model with anything in brackets for you Macbook Pro if it has any.

Can you confirm the entire Ventura version with anything in brackets.

[Carlos+the+Mackem]

Hi @KevNewMedia 

This has worked perfectly!! Thank you very much indeed for your help - and also for the clarity of your instructions. Just great.

Best of luck with your reinstallation @HM02CUE and thanks again to @caesarome A note for @HM02CUE ... when reinstalling the Sky Go app, it is not on the App Store (I am not sure whether it ever has been for MacBook... I can't remember). But you can install it from the Sky website by doing a search.

Have a great day everyone! Thanks so much... what a nice community!!

Carlos The Mackem

[HM02CUE]

22.8.1 SkyGo

MacBook Pro

2.3GHz Dual Core Intel Processor 

Ventura 13.0 (22A380)

hope this helps. 

[KevNewMedia]

Hi @Carlos+the+Mackem 

Great news!  Enjoy your Sky Go 😀

Going forward, for anyone reading this, can you make sure you install the Apple Rosetta App if your Mac requires it.

[SteveH44]

I also have the same issue on a MacBook Air bought in the last week. I have contacted Apple Care and they couldnt resolve the issue they say it's Sky's App that wont run with ventura, any Thoughts??

[KevNewMedia]

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@SteveH44 wrote:

I also have the same issue on a MacBook Air bought in the last week. I have contacted Apple Care and they couldnt resolve the issue they say it's Sky's App that wont run with ventura, any Thoughts??

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Hi @SteveH44 

Welcome to Sky Community

I can confirm that the service is compatible Ventura.  Can you carry out the steps further up the therad and make sure that you've also installed the Rosetta App if required.