24 Apr 2024 05:30 PM
I've tried to open my Sky Go app three times now on my (Windows 10) based laptop. It used to work, and now it just sits there, with a 'update' message doing nothing, can anyone help please?
25 Apr 2024 08:36 AM
Posted by a Sky employeeHi there @Leigh+Thomas , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
25 Apr 2024 06:01 PM
I have the same issue - I've tried to open my Sky Go app three times now on my (Windows 10) based laptop. It used to work, and now it just sits there, with a 'update' message doing nothing, can anyone help please?
26 Apr 2024 01:03 PM
Hello Lisa
Thanks for your message, but I have received no private converstaion from the help team. I'm still having problenms with the Sky Go on my - windows based- lap top. I might have to uninstall and then restall it for it to work?
Leigh
26 Apr 2024 01:33 PM
Posted by a Superuser, not a Sky employee. Find out moreDo you not see the chat bubble as per the one in the image here:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
27 Apr 2024 09:30 AM
I'm having the samer issue. Do I need to register with the board to recieve assistance? Thanks
27 Apr 2024 10:22 AM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
30 Apr 2024 11:44 PM
3 days and no bubble. Is this normal?
Cheers
01 May 2024 02:18 PM
Same issue on my laptop.
I have get the "checking for updates" message
I have tried leaving it for a couple of hours, no success.
the only thing that seems to work is closing and restarting the app multiple times, can be up to 10 times.... then it seems to work..
Not great, when you compare the app to that of Netflix, Prime, and Disney
It means SkyGo is my last choice.
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