Sky Go

[Kerry1001]

We recently subscribed to Sky again (we previously cancelled after the price doubled but got another deal). When I try to watch something on Sky Go it says I don't have the subscription but I've had confirmation that we do have Sky Go. What am I doing wrong? Thanks. 

[caesarome]

When you signed up again had you been away for 12 months or more ?

[Kerry1001]

No. Only about two weeks cancelled. Sky contacted us and offered us a new deal to sign back up. 

[caesarome · Accepted solution]

@Kerry1001 

To get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Kerry1001]

Thank you

[Kerry1001]

No chat bubble showed up 😕

[caesarome]

@Kerry1001 

I have alerted them again for you.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Tom-W19]

Hi Kerry1001

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Domk94]

I am having the exact same problem.