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Discussion topic: Sky go thinks im outside of the UK

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This message was authored by Jellboey This message was authored by: Jellboey

Sky go thinks im outside of the UK

As title says.

Rebooted ipad, uninstall, rebooted, logged in and out, re installed. Still no luck. Just keeps telling me I can't watch stuff because I'm outside of the UK, I'm not.

No VPN installed or in use anywhere in the house or on this network.

 

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky go thinks im outside of the UK

Posted by a Superuser, not a Sky employee. Find out more
Jellboey
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This message was authored by Jellboey This message was authored by: Jellboey

Re: Sky go thinks im outside of the UK

Exactly where I am...

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky go thinks im outside of the UK

Posted by a Superuser, not a Sky employee. Find out more

Sky Go's IP Address lookup table must be out of date, you could try turning your router off for a while to get a new IP Address

Jellboey
Topic Author
This message was authored by Jellboey This message was authored by: Jellboey

Re: Sky go thinks im outside of the UK

I have tried this. Along with a planner rebuild. The same issue persists on the sky box also.

This message was authored by JFP23 This message was authored by: JFP23

Re: Sky go thinks im outside of the UK

Did you get a resolution to this?  
I'm having the same problem, ip location.net confirms I'm in the UK and my ISP has confirmed the IP address is correctly registered in the UK and given us a detailed explanation stating it's the streaming provider that's using an out of date geolocation database but we're getting no help from SKY.

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