Sports Extra code 1410 on Sky Go

[Disgruntled]

Hi,

Sky Stream customer with Sports and Sports Extra. Getting Code 1410 on Sky go (Windows PC) when trying to watch any Sports Extra channel. Working fine on all pucks.

Have tried all help from the Sky Assistance. Now missing live rugby and annoyed.

Any advice?

Thank you.

[caesarome]

Are you a new customer to Sky as usually a 1410 code means you are logging into the app with the wrong ID.

[Disgruntled]

Hi,

Definitely logged in correctly. 

Thanks

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Disgruntled.