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Discussion topic: SIM has no number

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This message was authored by Chris1009 This message was authored by: Chris1009

SIM has no number

Hi. I've upgraded my old Samsung S21 to the Pixel 8 Pro, same number same data etc

The SIM now has no number attached to it...

I can use mobile data to browse websites and apps but I can't call or text.

I've tried updating to an esim but still no joy?

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This message was authored by caesarome This message was authored by: caesarome

Re: SIM has no number

Posted by a Superuser, not a Sky employee. Find out more

@Chris1009 wrote:

The SIM now has no number attached to it...


So you moved the sim you had into your new phone and that the number is showing in it's settings ?

 


@Chris1009 wrote:

I can use mobile data to browse websites and apps but I can't call or text.


What is happening when you try to call or text ?

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Chris1009
Topic Author
This message was authored by Chris1009 This message was authored by: Chris1009

Re: SIM has no number

Doesn't ring out and goes to voicemail when ringing from another phone.

WiFi calling is greyed out and the  call and SMS preferences on settings are greyed out

Chris1009
Topic Author
This message was authored by Chris1009 This message was authored by: Chris1009

Re: SIM has no number

Number used to show on Samsung mobile but not on pixel. If I move it back into Samsung phone there is no number

This message was authored by caesarome This message was authored by: caesarome

Re: SIM has no number

Posted by a Superuser, not a Sky employee. Find out more

It might be worth ordering a replacement incase that one has developed a fault:

 

https://www.sky.com/help/articles/replacement-sim

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Chris1009
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This message was authored by Chris1009 This message was authored by: Chris1009

Re: SIM has no number

I've changed it to an esim an that's the same

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