Sky piggy bank not working

[JM31]

I've been in touch with sky mobile about not being able to roll over any data from the piggy bank .  They seem to think it's because we've moved house and the broadband account has changed ?  Not sure why the mobile is linked to the broadband !  So I'm left with no data , and I'm also unable to buy data to top it up . 
they said  to wait a few hours (which I have) and try again but it's still not working . How can it be so difficult to top up data . It would be easier to just go and buy a PAYG Sim from somewhere else . 😡

[caesarome]

When you moved home did you cancel your broadband at your old address and start up as a new customer at your new property or did you use Sky's home moving service ?

[JM31]

As far as I'm aware it just moved over to the new address. But I'm not sure 

[caesarome]

Are you using the same ID to access your online Sky account as the only thing I can think why Sky told you that is your mobile is linked to an ID that was registered to your previous address ?

[JM31]

Yes I am 

[caesarome]

Then I am stumped, what else did Sky say when you called them, did they take the details on this issue to pass it through to another team to investigate for you.

[JM31]

I spoke to two different people , for about 90 minutes in total and neither could solve the issue . The first told me they had contacted another dept and it would take 72 hours for it to be resolved.  I asked to be put through to someone else that could get me data , and the call wasnt answered for 25 minutes so I hung up . Then rang back , got through to someone else who was equally as stumped and couldn't help who then told me to wait a few hours and try again to roll over data . Absolutely useless !! I feel like leaving and going with another company .