Disney+ and netfix apps crashing my skyQ box

[Mhewitt]

Disney+ and Netflix sometimes will crash my SkyQ box there doesn't seem to be any pattern currently updating my skyQ box to see if this resolve the issue any other help would be greatly appreciated. Many thanks.

[ThePope27]

Hi @Mhewitt, 

Try refreshing your apps,

To refresh the apps in the Hidden menu, follow these steps:

1. Press the Home button and navigate down to Settings without selecting it.
2. While Settings is highlighted, press 0 0 1 Select.
3. Choose Apps.
4. Highlight "Refresh all Apps on this box."
5. You'll see a message confirming that your apps are being refreshed, which will remain on screen until you press Dismiss to return to normal viewing.

It's recommended to wait at least 5 minutes before doing so.

Note that the refresh process can take up to 24 hours to complete.

[bemak187]

@MhewittDo you have the apps on your smart TV or another source?  You might have a better experience using them.  A lot of people access the apps either through their smart TV or something like a fire stick or apple TV.  Q is very old/underpowered and the apps have never been amazing on it.